--- Introduction a all
our company works ---
E-Commerce, also known as electronic commerce or internet
commerce, is an activity of buying and selling goods or services over the
internet or open networks. So, any kind of transaction (whether money, funds,
or data) is considered as E-commerce. So, E-commerce can be defined in
many ways, some define E-Commerce as buying and selling goods and services over
the Internet, others define E-Commerce as retail sales to consumers for which
the transaction takes place on open networks. The buying and selling of products,
services, and digital products through the Internet all fall under the umbrella
of e-commerce.
“All forms of transactions relating to commercial activities,
including both organizations and individuals, which are based on the processing
and transmission of digitized data including text, sound, and visual
images.” According to this view,
E-commerce does not necessarily require the use of the Internet. E-commerce
includes all forms of transactions that process and transmit digitized data
which includes text, sound and visual images.
E-commerce is the application of information technology and communication technology to three basic activities related to commercial business, the three basic activities are as follows:
1. Production and support- which includes assisting production, distribution, and maintenance of goods and services.
2. Transaction preparation- which includes getting product information into the market-place and bringing buyers and sellers into contract with each other; and
3. Transaction completion- which includes concluding transactions, transferring payments, and securing financial services.
Important Issues in Global E-commerce :
1. Issue relating to
Privacy- The increase of electronic transactions over the internet raises
various concerns on the collection, storing and manipulation of personal
information without the consent or knowledge of consumers. The functioning of
E-Commerce is highly connected and dependent upon the collection and storing of
personal information of consumers to provide them with the products and
services and maintain their data. Therefore, there is a chance that without the
consent or knowledge of consumers, personal information may be shared with or
sold to others. Because of these concerns the protection of privacy has become
one of the most important policy issues among policy-makers, businesses and
consumers.
2. Issue relating
to Security- E-Commerce security can be defined as “a protection of
an information resource from the threats and risks in the confidentiality,
authenticity and integrity of the electronic transactions transmitted via a
network”. The e-commerce can only grow if the system is capable of providing
the same level of trust and security which is found in traditional methods of
business. This can be achieved only if consumers of e-commerce are confident of
the security provided by the concerned e-commerce.
3. Issue relating
to Consumer Protection– The consumers must be sure that they are as
protected in the electronic marketplace as they are in the real marketplace.
There are many consumer protection issues related to electronic transactions
such as card information, bank information, etc. Therefore, it becomes important
that confidential information such as credit/ debit card information, bank
account number etc. are kept protected. Earlier, it used to be difficult for a
consumer to verify the authentication and security information in an online
atmosphere, but with the introduction of digital signature it has become easy
and safe.
4. Universal access- With the increasing importance and involvement of Information and Communication Technologies in our everyday lives, universal availability of various communication services, has become a necessity for both consumers and companies of e-commerce. A large number of people are still living without the basic telephone services. This gap related to technology and digitization in the world population is called as digital divide. The digital divide affects the people’s capacity to access modern Information and Communication Technologies, which in turn impedes their capacity to access the Internet and e-commerce, which ultimately daunts the growth of e-commerce.
5. Language and localization: With e-commerce extending to other boundaries, language and localization becomes an issue because it becomes difficult to communicate with a native speaker of any particular country.
·
Call
Center Project :
The
main purpose of a call center is to simply be available. Today’s customers have
many different options for finding answers to questions and getting solutions
to service inquiries. Websites, chat-bots, social media, email, and even online self-service portals offer a range of opportunities for connecting. But
even with so many options, telephones are still the most widely used channel
for reaching out to service teams.
After
all, the telephone is a well-known, comfortable technology, and many customers
and prospects feel as though their concerns are more likely to be resolved
satisfactorily if there is a living service agent on the other end of the line.
It’s direct. It’s easy. And it doesn’t require as much effort as meeting in
person. As such, an effective call center plays to those customer needs while
also optimizing the various processes and tasks associated with managing calls.
In
terms of in-bound calls, service and support agents can directly communicate with customers in real
time to understand the purpose of the call and offer information and guidance
to help them resolve their problems. Call centers are also used in outbound
strategies, soliciting direct feedback regarding the customer experience, and
allowing for a more meaningful connection with sales prospects.
Of
course, in small businesses these basic tasks can be accomplished with little
more than a single employee and a telephone. A true call center makes the
entire operation more efficient, making it possible for a finite number of
trained call center agents to handle the entire customer-call volume of their
organization as it grows, and to do so in a way that provides the best possible
service at the lowest possible cost.
1). Inbound Call Centers :
Possibly the most common type of call center, inbound call centers
allow customers and others to contact service agents directly. These calls are
often unfiltered—the representative may have no idea who is calling or what
they are calling about before beginning the conversation. Call center
representatives must be knowledgeable about the product or service, capable of
communicating clearly and patiently, and have an in-depth knowledge of any
support tools they may need to access to help the customer resolve potential
problems.
2). Outbound Call Centers :
Where an inbound call center relies on customers initiating
contact, outbound call centers offer a more proactive approach. Outbound call
center agents are tasked with reaching out to customers and leads. This can
include ‘cold calling’ potential customers to attempt to interest them in
making a purchase, or it may be more focused on following up with customers to
survey them about their experience, collect market research, or offer further
support.
3). Virtual Call Centers :
Not every call center is centralized in a single location. As
communication technologies continue to advance, virtual call centers are
becoming ever more common. Virtual call centers use software platforms to
coordinate call center operations across agents operating remotely. Virtual
call centers may allow for more diversity in the support team while empowering
organizations to outsource call center responsibilities.
4). Automated Call Centers :
The most efficient call centers are those that allow their agents
to do more and connect with a larger number of customers. Automated call
centers augment the capabilities of their representatives through computer
systems, platforms, and smart automation technology. This may include everything from using tools to schedule appointments or
access customer histories, to connecting callers with AI-powered virtual agents capable of handling basic requests without involving a
human representative.
5). Omnichannel Call Centers :
Although
the telephone may be the most used channel for customer service and support,
other channels continue to gain momentum. Even more relevant is that many
customers prefer to move through multiple channels during their customer
journey. Omnichannel call centers allow customers and agents to
retain the thread of a customer's various conversations and touchpoints,
regardless of which channels they occur on.
·
Data
Entry Project :
What is data entry ? Data entry is the processing of
documents that’s critical in any line of business.
Managing your company’s growth along with evolving data
entry demands can become increasingly time-consuming and expensive over time.
Many businesses spend substantial amounts of money on
overhead costs and extending their current staff’s roles to data entry jobs. It
can be too much for your in-house team to handle.
Data entry outsourcing refers to hiring an external party
and delegating all your data entry work or
parts of it for your business.
That includes the following tasks you can outsource from a reputable provider :
# Transcribing handwritten document.
# Transferring hard-copy information to software.
# Updating MS Excel sheets.
# Raw data conversion and data input.
# Image extraction.
# Virtual assistance.
# Document management services.
# Legal data entry.
Outsourcing
your data entry to a BPO can
give you more time to focus on core business functions, such as services and
product development. You can even scale your business as you now have the extra
people and time to do so.
What Does Data Entry Mean ? :
Data entry is the process of transcribing information into
an electronic medium such as a computer or other electronic device. It can
either be performed manually or automatically by using a machine or computer.
Most data entry tasks are time consuming in nature, however data entry is
considered a basic, necessary task for most organizations.
Explains Data Entry :
Data
entry is considered a non–core process for most organizations and is usually
performed on data forms such as spreadsheets, handwritten or scanned documents,
audio or video. Addition, modification and deletion are the three modes of
operation in data entry.
Data
entry jobs do not require any special qualifications, knowledge or talent, and
only require accuracy and fast turnaround. As such, data entry jobs are
frequently outsourced in order to lower costs. Computers are also used in
automated data entry, as they are highly accurate and can be programmed to fetch
and transcribe data into the required medium.
Accurately
keyed data is the base upon which the organization can perform analyses and
make plans.
Manual data entry often requires good concentration and focus over a long duration of time, and this can prove physically and mentally challenging for data entry workers.
